Next UK - General
Notification
Returns & Refunds
- How can I return my items?
- Refunds
- Our Returns Policy
- I was overcharged for an order
- I Have Received an Incorrect Refund Amount
- What should I do if Evri hasn't collected my return?
Ordering & Delivery
- How to place an order?
- How to track my order?
- What are my delivery options?
- My order was split into multiple deliveries. Where is the rest of my order?
- What is an Order Reference Number?
- VAT Charges for Jersey and Guernsey
Large Furniture & Upholstery Items
- Where Can I View a Furniture Item In Store?
- Furniture and Upholstery Delivery
- Faulty Furniture and Upholstery
- POC - Where Can I View a Furniture Item In Store? LOCATION TESTING
- 101 Nights Trial
- Mattresses
Payments
- Making a payment towards your Credit Account
- Why wasn’t my nextpay account payment successful?
- Checking the balance of a Gift Card / eVoucher
- Why does my account show that it is in arrears?
- Check Your Gift Card Balance
- How do I use my next pay Card using the app?
Store Information
Product Information
- Sizing Guides
- Product recalls & safety notices
- Wine, Flowers & Plants
- How can I check if you have an item in stock?
- Do you price match against other retailers?
- Next Watch Guarantee
My Account
- Changing personal details
- Sign into 'My Account'
- Opening an account
- What should I do if I receive letters from Next for a previous resident?
- Pay in 3 APR Change
- Making purchases on Next third party brand customer website using your nextpay account
Textile Donations, Recycling & Carrier Bags
Supporting Our Customers
- Money worries
- Budget form
- How Next can help you manage your account if you are struggling with any health or life changes
- Independent advice
- Brecon Debt Recovery
- Letting us know an account holder has passed away
Other
- Complaints Process
- Accessibility Policy
- Complaints Publication Report
- Russell & Bromley: Frequently Asked Questions
- THE SET : Frequently Asked Questions
- Video Test